Technology

Technology Support

Device and Instructional Support

I am having trouble logging into a website. The website says “authentication failed” or a similar message.

In some cases, this could simply be due to a bad username or password. However, quitting the browser and clearing all website data (stored in the browser) may be needed in other situations. Web-based applications often use “cookies” or similar technology to track security information for a period of time. If those cookies become outdated, quitting the browser and clearing website data/cookies will remove that outdated information.

I keep getting a proxy message popup when I try to connect to my home WiFi network.

Here are the directions on how to connect your district device to your home WiFi.

On your iPad or MacBook, go to Settings, then WiFi to find your router.
Tap the name of the router and enter your password (if applicable).
Once the check mark shows next to your router name, close Settings and open Safari.
When students open Safari they will be greeted with a popup that says:
Select settings and you will see this prompt:
- This is the same username and password students use when they log into Canvas at school.
Then click OK. It may take several minutes before you are connected. Don’t be alarmed if the popup appears more than once. Simply re-enter the credentials.